Your message to [Maison départementale des personnes handicapées (MDPH) - Gironde request email] couldn't be delivered.
mdph-accueil wasn't found at gironde.fr.
dada+request-49890-9. . . Office 365 mdph-accueil
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:
• Send the message again following these steps: In Outlook, open this
non-delivery report (NDR) and choose Send Again from the Report
ribbon. In Outlook on the web, select this NDR, then select the link
"To send this message again, click here." Then delete and retype the
entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
Send.
• Contact the recipient (by phone, for example) to check that the
address is correct.
• The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
• Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: [1]Fix email delivery
issues for error code 5.1.1 in Office 365, and then send the message
again. Retype the entire recipient address before selecting Send.
Was this helpful? [2]Send feedback to Microsoft.
══════════════════════════════════════════════════════════════════════════
More Info for Email Admins
Status code 554 5.4.14

Typically this error occurs because the recipient email address is
incorrect or doesn't exist at the destination domain. This can usually be
fixed by the sender. However, sometimes the issue needs to be fixed by the
recipient or the recipient's email admin. If the steps in the How to Fix
It section above don't fix the problem, and you're the email admin for the
recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. A forwarding rule can be configured by an admin via mail flow
rules or mailbox forwarding address settings, or by the recipient via the
Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail
flow settings or MX records can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving
organization's email settings are misconfigured, creating a mail loop when
a message is sent to an address that isn't found in their directory. This
usually won't disrupt mail flow for recipients that actually exist, but
the recipient's email admin should fix the misconfiguration to reduce the
chance of any other mail flow issues. A common cause for this loop is that
the recipient's domain is configured as "Internal Relay" when it should be
"Authoritative." Another common cause for the loop is that both the sender
and recipient are part of the same organization, but the sender's mailbox
is hosted by Office 365, while the recipient's mailbox is hosted
on-premises, and an outbound connector from Office 365 to the on-premises
email servers is missing or misconfigured. To fix this, the recipient's
email admin should create a correctly configured outbound connector in
Office 365 to route the message to the on-premises mailbox.

For more information and tips to fix this problem, see [3]Fix email
delivery issues for error code 5.4.14 in Office 365.
Original Message Details
Created Date: 7/23/2025 4:54:48 AM
Sender Address: [FOI #49890 email]
Recipient [Maison départementale des personnes handicapées (MDPH) - Gironde request email]
Address:
Subject: Demande au titre du droit d’accès aux documents
administratifs - Numérisation et conservation des archives
Error Details
Error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34
[PA1PEPF000CC3FA.FRAP264.PROD.OUTLOOK.COM
2025-07-23T04:56:30.068Z 08DDC680585160D0]
Message PA1PEPF000CC3FA.mail.protection.outlook.com
rejected by:
Notification Details
Sent by: PAZP264MB2976.FRAP264.PROD.OUTLOOK.COM

Message Hops
HOP TIME FROM TO WITH RELAY
(UTC) TIME
7/23/2025
1 4:54:48 dadaprod1.madada.fr *
AM
7/23/2025 Microsoft SMTP Server (version=TLS1_3,
2 4:54:48 dadaprod1.madada.fr PA2PEPF00019232.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) *
AM
7/23/2025 Microsoft SMTP Server (version=TLS1_3,
3 4:54:48 PA2PEPF00019232.FRAP264.PROD.OUTLOOK.COM PA7P264CA0026.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) *
AM
7/23/2025 Microsoft SMTP Server (version=TLS1_2,
4 4:54:48 PA7P264CA0026.FRAP264.PROD.OUTLOOK.COM MRZP264MB2459.FRAP264.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
7/23/2025
5 4:54:50 PAUP264CU001.outbound.protection.outlook.com inpre.tmcas.trendmicro.com ESMTPS 2 sec
AM
7/23/2025 1 min,
6 4:56:25 outmta inpost-eu.tmcas.trendmicro.com ESMTP 35 sec
AM
7/23/2025 Microsoft SMTP Server (version=TLS1_3,
7 4:56:25 inpost-eu.tmcas.trendmicro.com PA2PEPF00019230.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) *
AM
7/23/2025 Microsoft SMTP Server (version=TLS1_3,
8 4:56:26 PA2PEPF00019230.FRAP264.PROD.OUTLOOK.COM PR0P264CA0203.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) 1 sec
AM
7/23/2025 Microsoft SMTP Server (version=TLS1_2,
9 4:56:26 PR0P264CA0203.FRAP264.PROD.OUTLOOK.COM MR0P264MB5116.FRAP264.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
7/23/2025 Microsoft SMTP Server (version=TLS1_3,
10 4:56:28 PAUP264CU001.outbound.protection.outlook.com MR1PEPF00000D57.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) 2 sec
AM
7/23/2025 Microsoft SMTP Server (version=TLS1_3,
11 4:56:28 MR1PEPF00000D57.FRAP264.PROD.OUTLOOK.COM MR2P264CA0042.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) *
AM
7/23/2025 Microsoft SMTP Server (version=TLS1_2,
12 4:56:28 MR2P264CA0042.FRAP264.PROD.OUTLOOK.COM PAZP264MB2976.FRAP264.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM

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From: Patrick Gamelin <[FOI #49890 email]>
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References

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Your message to [Maison départementale des personnes handicapées (MDPH) -
Gironde request email] couldn't be delivered.
dgar-d2asj-saja-sj wasn't found at gironde.fr.
dada+request-49890-9. . . Office 365 dgar-d2asj-saja-sj
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:
• Send the message again following these steps: In Outlook, open this
non-delivery report (NDR) and choose Send Again from the Report
ribbon. In Outlook on the web, select this NDR, then select the link
"To send this message again, click here." Then delete and retype the
entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
Send.
• Contact the recipient (by phone, for example) to check that the
address is correct.
• The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
• Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: [1]Fix email delivery
issues for error code 5.1.1 in Office 365, and then send the message
again. Retype the entire recipient address before selecting Send.
Was this helpful? [2]Send feedback to Microsoft.
══════════════════════════════════════════════════════════════════════════
More Info for Email Admins
Status code 554 5.4.14

Typically this error occurs because the recipient email address is
incorrect or doesn't exist at the destination domain. This can usually be
fixed by the sender. However, sometimes the issue needs to be fixed by the
recipient or the recipient's email admin. If the steps in the How to Fix
It section above don't fix the problem, and you're the email admin for the
recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. A forwarding rule can be configured by an admin via mail flow
rules or mailbox forwarding address settings, or by the recipient via the
Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail
flow settings or MX records can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving
organization's email settings are misconfigured, creating a mail loop when
a message is sent to an address that isn't found in their directory. This
usually won't disrupt mail flow for recipients that actually exist, but
the recipient's email admin should fix the misconfiguration to reduce the
chance of any other mail flow issues. A common cause for this loop is that
the recipient's domain is configured as "Internal Relay" when it should be
"Authoritative." Another common cause for the loop is that both the sender
and recipient are part of the same organization, but the sender's mailbox
is hosted by Office 365, while the recipient's mailbox is hosted
on-premises, and an outbound connector from Office 365 to the on-premises
email servers is missing or misconfigured. To fix this, the recipient's
email admin should create a correctly configured outbound connector in
Office 365 to route the message to the on-premises mailbox.

For more information and tips to fix this problem, see [3]Fix email
delivery issues for error code 5.4.14 in Office 365.
Original Message Details
Created Date: 7/29/2025 8:34:16 AM
Sender Address: [FOI #49890 email]
Recipient Address: [Maison départementale des personnes handicapées (MDPH)
- Gironde request email]
Demande au titre du droit d’accès aux documents
Subject: administratifs - Numérisation et conservation des
archives
Error Details
Error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34
[PA2PEPF00019233.FRAP264.PROD.OUTLOOK.COM
2025-07-29T08:35:58.672Z 08DDCC232BDA791E]
Message PA2PEPF00019233.mail.protection.outlook.com
rejected by:
Notification Details
Sent by: PR0P264MB3452.FRAP264.PROD.OUTLOOK.COM

Message Hops
HOP TIME FROM TO WITH RELAY
(UTC) TIME
7/29/2025
1 8:34:16 dadaprod1.madada.fr *
AM
7/29/2025 Microsoft SMTP Server (version=TLS1_3,
2 8:34:16 dadaprod1.madada.fr MR1PEPF00000D5A.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) *
AM
7/29/2025 Microsoft SMTP Server (version=TLS1_3,
3 8:34:16 MR1PEPF00000D5A.FRAP264.PROD.OUTLOOK.COM MR1P264CA0004.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) *
AM
7/29/2025 Microsoft SMTP Server (version=TLS1_2,
4 8:34:17 MR1P264CA0004.FRAP264.PROD.OUTLOOK.COM PASP264MB4919.FRAP264.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec
AM
7/29/2025
5 8:34:18 PA5P264CU001.outbound.protection.outlook.com inpre.tmcas.trendmicro.com ESMTPS 1 sec
AM
7/29/2025 1 min,
6 8:35:53 outmta inpost-eu.tmcas.trendmicro.com ESMTP 35 sec
AM
7/29/2025 Microsoft SMTP Server (version=TLS1_3,
7 8:35:54 inpost-eu.tmcas.trendmicro.com PA1PEPF000CC3F9.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) 1 sec
AM
7/29/2025 Microsoft SMTP Server (version=TLS1_3,
8 8:35:54 PA1PEPF000CC3F9.FRAP264.PROD.OUTLOOK.COM GVAP278CA0006.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) *
AM
7/29/2025 Microsoft SMTP Server (version=TLS1_2,
9 8:35:54 GVAP278CA0006.CHEP278.PROD.OUTLOOK.COM MRYP264MB6160.FRAP264.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
7/29/2025 Microsoft SMTP Server (version=TLS1_3,
10 8:35:56 MRZP264CU002.outbound.protection.outlook.com MR1PEPF00000D5A.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) 2 sec
AM
7/29/2025 Microsoft SMTP Server (version=TLS1_3,
11 8:35:57 MR1PEPF00000D5A.FRAP264.PROD.OUTLOOK.COM MR1P264CA0006.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) 1 sec
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